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-   -   I must say I am surprised (http://www.firearmstalk.com/forums/f20/i-must-say-i-am-surprised-81959/)

ShagNasty1001 01-20-2013 08:42 PM

I must say I am surprised
 
I've ordered a few things from BCM over the past two weeks (a 14.5" barrel, gas block and flash suppressor) and I must say I am very surprised but extremely pleased with them and their processing and shipping. Both orders were processed within 24 hours of me ordering and were shipped either that day or the morning of the next. That's some great customer service, especially in times like these. Please feel free to share your experiences with them and other companies to help out people looking for parts or a new rifle

Squawk 01-20-2013 10:15 PM

My PSA Lower Build Kit has been processing for 10 days. Hopefully it ships sometime this week. All I need to finish my very first build.

Renegade44 01-20-2013 10:38 PM

Waiting on Complete upper from RGUNs. Ordered Dec 31. No communication. I've sent emails but get the canned response of at least 2 weeks. Been past that date, no answers to phone calls either. Frustrating as hell because of lack of communication.

eastby 01-20-2013 11:04 PM

PSA has good quality and good prices, but their service is very slow, and their "quality control" in getting orders shipped correctly the first time is poor. A barreled upper took me a month to receive. They say "up to 15 business days" to process, but it's more like 20-25 business days-- PLUS shipping time. Too long. I also ordered two separate Lower Build Kits from them. One of them (the MOE LBK) was missing the butt stock. ARE YOU KIDDING!!?? The butt stock!!!??? That's like buying a car and getting it without an engine!!! Two weeks later after notifying them (5 days to answer an email, and impossible to get through on the phone), I still don't have my butt stock yet. Totally UNSAT. If/when I finally get my butt stock, that's it for PSA. No more future orders for them. My business goes to responsive, reliable companies, like Brownell's, BCM, Primary Arms, Rainier Arms, and even Cabela's.

ShagNasty1001 01-20-2013 11:35 PM

I had good luck with PSA when I ordered my LPK from them in late October/early November but then again, that was before all this madness started

LaiePoi 01-21-2013 12:38 AM

Quote:

Originally Posted by eastby
PSA has good quality and good prices, but their service is very slow, and their "quality control" in getting orders shipped correctly the first time is poor. A barreled upper took me a month to receive. They say "up to 15 business days" to process, but it's more like 20-25 business days-- PLUS shipping time. Too long. I also ordered two separate Lower Build Kits from them. One of them (the MOE LBK) was missing the butt stock. ARE YOU KIDDING!!?? The butt stock!!!??? That's like buying a car and getting it without an engine!!! Two weeks later after notifying them (5 days to answer an email, and impossible to get through on the phone), I still don't have my butt stock yet. Totally UNSAT. If/when I finally get my butt stock, that's it for PSA. No more future orders for them. My business goes to responsive, reliable companies, like Brownell's, BCM, Primary Arms, Rainier Arms, and even Cabela's.

I had something similar happen. I bought a Magpul BAD lever (not from BCM) recently and when I took it out for install I noticed there was only 3 out of the 4 pieces in the packaging....it was missing the backplate, making it useless. Called Magpul many times but can't get thru...sent them an email with pics but no response in 3 weeks. About 30 bucks down the drain right there. If I decide to get another one ill prob go with the phase 5 EBRv2 instead...it's only one piece and I'm sure they won't forget to put that in the packaging!

Quentin 01-21-2013 03:57 AM

Quote:

Originally Posted by ShagNasty1001 (Post 1102643)
I've ordered a few things from BCM over the past two weeks (a 14.5" barrel, gas block and flash suppressor) and I must say I am very surprised but extremely pleased with them and their processing and shipping. Both orders were processed within 24 hours of me ordering and were shipped either that day or the morning of the next. That's some great customer service, especially in times like these. Please feel free to share your experiences with them and other companies to help out people looking for parts or a new rifle

I've had five orders from BCM and all were processed quickly and I was pleased with their product. A great place to do business.

Are they still sending DVDs with orders? Well, at least they did with uppers and complete rifles.

ShagNasty1001 01-21-2013 04:37 AM

Quote:

Originally Posted by Quentin

I've had five orders from BCM and all were processed quickly and I was pleased with their product. A great place to do business.

Are they still sending DVDs with orders? Well, at least they did with uppers and complete rifles.

Ill have to double check the box but I don't think I got one. Of course I was also just excited for my barrel so I grabbed that and tossed the box aside

ShagNasty1001 01-21-2013 05:24 AM

Quote:

Originally Posted by Quentin

I've had five orders from BCM and all were processed quickly and I was pleased with their product. A great place to do business.

Are they still sending DVDs with orders? Well, at least they did with uppers and complete rifles.

I relooked when I got home from work and no DVD. But I did get a hat!

kobel1up 01-21-2013 12:41 PM

Quote:

Originally Posted by ShagNasty1001

I relooked when I got home from work and no DVD. But I did get a hat!

I got a sticker from BCM with my order of a charging handle.


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