The guy that runs the sight is in south Florida and works nights, sleeps during the day.. I ordered some stuff a few years ago and decided to call him several times. I reached him around 2 in the morning. I ended up receiving my parts kit.. The way i understood the transaction was you ordered from him and he orders from another company. (want to say double star). I got my kit with out an issue. But when all else fails, Delto and CMMG always answer the phone during business hours.