Originally Posted by hoovco
They told me they would give me store credit for never getting my mags. Turns out somehow they can't put store credit on my web account and I have to make a phone order. Guess who never answers their phones or returns calls?
They finally returned my email with that same BS story. Here's what the first response said;
"We do not have an ETA on battle mags. Would you like to switch to something in stock. I do not have the authority to refund. Please let me know if this is something you would like to do. "
I responded that they have nothing in stock that I either need or want, so they could either process a refund or I could do it from my end with a simple call to the card issuer. They then sent this;
"In order to expedite your request, we have adapted a 'Policy Exemption Request Form' to streamline the process for you. Please understand, due to numerous failed attempts at fraud; this process and form was created to both decrease wait times for responses to agreed upon policy exemption requests and protect our customers from fraudulent activity. (There has been multiple attempts from 3rd parties to cancel orders that are not belonging to the requester and receive funds that is not belonging to them.)
If we find that you are attempting to cancel an order that you did not place and fraudulently receive funds or product from that order we will forward your information to the proper authorities.
Important Steps to Follow:
Please go to the link I have provided: http://aresarmor.com/store/media/ecom/images/Form-PERF-v2.pdf
Complete the Policy Exemption Request Form.
Attach necessary documents required. Unfortunately incomplete forms cannot be processed.
Submit completed form and attached documents to: firstname.lastname@example.org
or mail to: Attn: Policy Exemption Request, Ares Armor, 208 N Freeman St, Oceanside, CA 92054.
Please note the completion of this process is to request a policy exemption evaluation and does not guarantee a refund will be provided. Complete requests will be reviewed the Friday and Saturday of each week.
Thank you for your patience as we work to process your request.
Have a great day.
Ares Armor Customer Service Team
So basically, they are accusing those they send this form to of trying to get a refund of things they didn't buy. Real good way to continue ****ting all over what customers you may have left. Morons