Reminds me of mail in rebates. Lol
I'm not TX, but to me logic would dictate that with the panic these permits are being sent in at an alarming rate causing a major backup in the complete process, including the online reporting.
It has been a month, so I understand your curiosity and impatience, but my advice would be, yes, assume it's just taking longer because it is everywhere.
Also, yes, call them and get a confirmation, because your impatience and agitation will only grow worse without it, or at least mine would. Lol