First of all, I can't believe they sent the junk ammo to me in the first place. The boxes are clearly damaged, with Russian chemical ooze and rust leaking from them. It was immediately obvious there was a problem. Did they think I wouldn't notice it?
Secondly, the customer service guy absolutely would not acknowledge my concerns and take back ALL of the Silver Bear, instead of just the two bad boxes. He could have used the opportunity to make a lifelong customer, but he chose differently.