There are firearms that are known to be let's say,less than stellar products. Whether they have inherent design problems,or are made with inferior materials,the Mfg. should take care of the customer's that bought their products.
I have several Taurus firearms,and the only one's that I've had any problems with were a 24/7 OSS 45acp,and a Tracker 22lr.
I gave Taurus two chances to fix the 24/7 OSS,and it was just the sights-they were the wrong sights for a 45acp,the pistol shot 6" low at 25' with any ammo that was put through it. Since there were no aftermarket sights available for that model,I had to deal with Taurus. Both times I sent the pistol into them,I dabbed a spot of white grease inside the barrel with a Q-tip. Both times I got the pistol back from them with a letter saying there was nothing wrong with it,the spot of white grease was still in the barrel.
That told me that Taurus hadn't even test fired the pistol to even see if it shot low for them. I sold the pistol after that,and informed my ex-brother in law about the sight issue,he didn't care about the sight issue for some reason!
The Tracker 22lr had issues with the cylinder binding up if you fired it rapidly,just a small timing issue. I took it to a local gunsmith and he fixed it in a couple days for $50.
I don't have anything bad to say about Taurus firearms,they make some decent firearms in general. Their CS dept in Miami,Fl is another issue,it's piss poor all day long!