RUGER customer service 2 THUMBS UP!


Firearm & Gun Forum - FireArmsTalk.com > General Discussion Forums > Company Review Forum > RUGER customer service 2 THUMBS UP!

Reply
 
LinkBack Thread Tools Display Modes
Old 01-03-2014, 04:48 PM   #1
Feedback Score: 0 reviews
 
hawkguy's Avatar
 
Join Date: Jun 2011
Location: austin,tx
Posts: 4,160
Liked 2926 Times on 1741 Posts
Likes Given: 1958

Default RUGER customer service 2 THUMBS UP!

....so far!

i have a faulty bx-25 mag that i had tested in several ways to be sure it was the magazine that was causing so many malfunctions. well, there is not doubt at this point that it is a defective magazine (my other b-25 is flawless).

i emailed ruger with no details and just asked if they would replace the magazine i felt was defective. they replied in a fairly quick manner, asked no questions, and just told me to send the mag to them for replacement.

i will return and report if they followed through and replaced as they said they would. as of now, i give their customer service 5 stars! i appreciate companies that stand behind their product so i wanted to report the positive experience.

EDIT NOTE: i had called ruger before and felt the experience was mediocre. this contact was through email, and it was outstanding. i can't speak in this post of their phone services at this time. also, in the past i have some issues with their policies, but i feel it is only fair to report this positive experience.



__________________

Last edited by hawkguy; 01-03-2014 at 04:51 PM.
hawkguy is offline  
MisterMcCool Likes This 
Reply With Quote

Join FirearmsTalk.com Today - It's Free!

Are you a firearms enthusiast? Then we hope you will join the community. You will gain access to post, create threads, private message, upload images, join groups and more.

Firearms Talk is owned and operated by fellow firearms enthusiasts. We strive to offer a non-commercial community to learn and share information.

Join FirearmsTalk.com Today! - Click Here


Old 01-05-2014, 03:28 AM   #2
Moderator
FTF_MODERATOR.png
Feedback Score: 0 reviews
 
JonM's Avatar
 
Join Date: Nov 2009
Location: Rochester WI,Rochester WI
Posts: 17,658
Liked 5747 Times on 3002 Posts
Likes Given: 380

Default

They will fix it.

Service with ruger sometimes depends on who your talking with but it eventually ends up well.

I give ruger a 9 of 10 simply because you occasionally get someone that gives you the runaround.



__________________

"Gun control: The theory that a woman found dead in an alley, raped and strangled with her panty hose, is somehow morally superior to a woman explaining to police how her attacker got that fatal bullet wound." — L. Neil Smith

The problem with being stupid is you cannot simply decide to stop doing dumb things...

JonM is offline  
 
Reply With Quote
Old 01-05-2014, 03:31 AM   #3
Feedback Score: 0 reviews
 
KingGlamis's Avatar
 
Join Date: Jun 2013
Location: Mesa, AZ
Posts: 106
Liked 56 Times on 37 Posts
Likes Given: 3

Default

Great to hear, hope it all works out well for you.

__________________
KingGlamis is offline  
 
Reply With Quote
Old 01-05-2014, 06:47 PM   #4
Feedback Score: 0 reviews
 
boatme98's Avatar
 
Join Date: Feb 2008
Location: Mid Tennessee
Posts: 3,772
Liked 1987 Times on 1263 Posts
Likes Given: 1081

Default

I've used Ruger customer service twice in about 30 years (last time 4years ago) and have nothing but good things to say about them.
Both times were over the phone, talking to actual people. We probably spent more time b.s.'ing about where we lived and what we shoot than actual business.
I give Ruger 5 stars for both their weapons and their customer service.

__________________

Silence is golden. Duct tape is silver.
You do the math.

boatme98 is offline  
 
Reply With Quote
Old 01-10-2014, 06:40 PM   #5
FTF_SUPPORTER.png
Feedback Score: 0 reviews
 
string1946's Avatar
 
Join Date: Jul 2012
Location: Georgia
Posts: 6,806
Liked 1460 Times on 1024 Posts
Likes Given: 273

Default

I have only used their CS twice. I sent a Single Six back because every cylinder full of 22lr I would have at least two split cases. The fitted a new cylinder right away. Also I sent a Ruger .44 carbine back to have it refinished and they did that at no charge to me. Thats one reason I have a bunch of Rugers.

__________________

NRA Endowdment Life Member.....F&AM
Curio and Relics License Holder (FFL 03)

Gun confiscation will not happen in my lifetime.

"Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience." C.S. Lewis

string1946 is offline  
 
Reply With Quote
Old 01-14-2014, 09:30 PM   #6
Feedback Score: 0 reviews
 
hawkguy's Avatar
 
Join Date: Jun 2011
Location: austin,tx
Posts: 4,160
Liked 2926 Times on 1741 Posts
Likes Given: 1958

Default ruger treated me right!

just a follow up.

i got my NIB BX-25 replacement in the mail today.

thanks to the folks at Ruger, who handled this problem RIGHT.



__________________
hawkguy is offline  
 
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Firearms Forum Replies Last Post
HK customer service... JCANNON Heckler & Koch Forum 5 02-22-2013 04:00 PM
Customer Service STI stellr 1911 Forum 2 10-22-2012 11:31 PM
Ruger's customer service is AWESOME ....S&W, not so awesome spittinfire The Club House 12 05-22-2011 03:22 AM
Bad customer service deathkricket The Club House 17 03-06-2011 11:51 PM
bad customer service laynejc The Club House 1 03-18-2009 06:56 AM