The survival of any small business is predicated on its reputation in the community it serves; especially for brick-and-mortar businesses that do very little business over the Internet. I'm sure Al Richeson understood this very well when building his business from the ground up; beginning in 1963. Unfortunately, Lee Richeson (Al's son and current owner), apparently was too busy learning the mechanics of gunsmithing to internalize this vital lesson of small business operations.
Lee, and his staff, employ bait-and-switch tactics when pricing services to customers (including myself). After taking my gun in for service, the specifics of which will not be published here to protect my identity (and any lawsuit attempts by Lee), Lee slapped me with an invoice that was 50% higher than the highest price in the range originally quoted to me for the services provided. Additionally, his staff failed to clean my gun after test firing; a common courtesy in the industry. If you search this forum you will find many complaints from former customer's of Rich's Gun Shop (Donald, OR) regarding the same underhanded, dishonest, and unethical tactics used by Lee and his staff. The shop looks cool, but Lee built it by ripping off customers. Don't be fooled by the small town charm and so-called family-oriented conservatism of Donald. It never rubbed off on Lee Richeson. I'm sure his dad is turning in his grave every time another Rich's Gun Shop customer is ripped off.
I'm certainly passing along the word to everyone I know in the Oregon shooting community. Stay away from Rich's Gun Shop. Lee is his own worst enemy and a God-sent to his competitors. I'm just glad I learned my lesson on my very first visit so that I didn't give too much money to Lee and the economy of Donald for allowing these types of business practices to continue in their community. It is obvious to me, an MBA in finance, that Lee will destroy what his father worked so hard and long to build.
IF YOU CONTINUE TO DO BUSINESS WITH RICH'S GUN SHOP, GET ALL QUOTES IN WRITING! DO NOT RELY ON WORD-OF-MOUTH OR TELEPHONE CONVERSATIONS CONCERNING PRICING OR SCOPE OF WORK!