Firearm & Gun Forum - FireArmsTalk.com > General Discussion Forums > Company Review Forum > Rich's Gun Shop, Donald Oregon - Another Complaining Customer

Reply
 
LinkBack Thread Tools Display Modes
Old 03-26-2014, 06:36 AM   #1
Feedback Score: 0 reviews
 
Join Date: Mar 2014
Posts: 1
Default Rich's Gun Shop, Donald Oregon - Another Complaining Customer

The survival of any small business is predicated on its reputation in the community it serves; especially for brick-and-mortar businesses that do very little business over the Internet. I'm sure Al Richeson understood this very well when building his business from the ground up; beginning in 1963. Unfortunately, Lee Richeson (Al's son and current owner), apparently was too busy learning the mechanics of gunsmithing to internalize this vital lesson of small business operations.

Lee, and his staff, employ bait-and-switch tactics when pricing services to customers (including myself). After taking my gun in for service, the specifics of which will not be published here to protect my identity (and any lawsuit attempts by Lee), Lee slapped me with an invoice that was 50% higher than the highest price in the range originally quoted to me for the services provided. Additionally, his staff failed to clean my gun after test firing; a common courtesy in the industry. If you search this forum you will find many complaints from former customer's of Rich's Gun Shop (Donald, OR) regarding the same underhanded, dishonest, and unethical tactics used by Lee and his staff. The shop looks cool, but Lee built it by ripping off customers. Don't be fooled by the small town charm and so-called family-oriented conservatism of Donald. It never rubbed off on Lee Richeson. I'm sure his dad is turning in his grave every time another Rich's Gun Shop customer is ripped off.

I'm certainly passing along the word to everyone I know in the Oregon shooting community. Stay away from Rich's Gun Shop. Lee is his own worst enemy and a God-sent to his competitors. I'm just glad I learned my lesson on my very first visit so that I didn't give too much money to Lee and the economy of Donald for allowing these types of business practices to continue in their community. It is obvious to me, an MBA in finance, that Lee will destroy what his father worked so hard and long to build.

IF YOU CONTINUE TO DO BUSINESS WITH RICH'S GUN SHOP, GET ALL QUOTES IN WRITING! DO NOT RELY ON WORD-OF-MOUTH OR TELEPHONE CONVERSATIONS CONCERNING PRICING OR SCOPE OF WORK!



__________________
CowboyTwitty is offline  
 
Reply With Quote

Join FirearmsTalk.com Today - It's Free!

Are you a firearms enthusiast? Then we hope you will join the community. You will gain access to post, create threads, private message, upload images, join groups and more.

Firearms Talk is owned and operated by fellow firearms enthusiasts. We strive to offer a non-commercial community to learn and share information.

Join FirearmsTalk.com Today! - Click Here


Old 03-26-2014, 10:25 PM   #2
Administrator
FTF_ADMIN.png
Feedback Score: 0 reviews
 
G30USMC's Avatar
 
Join Date: Jul 2011
Location: NE Ohio
Posts: 6,047
Liked 1028 Times on 726 Posts
Likes Given: 157

Default

Moved to "company review forum"

__________________
G30USMC is online now  
Axxe55 Likes This 
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Firearms Forum Replies Last Post
Thank you Donald Kaul p35bhp55 Firearms in the Media 1 01-04-2013 11:49 PM
Boutique Shop or Bubba's Gun Shop? CA357 The Club House 20 12-10-2012 03:49 PM
Donald Trump...for PRES... LONGHAIR Politics, Religion and Controversy 7 04-28-2011 06:16 PM
Are you rich? winds-of-change The Club House 50 12-16-2010 08:11 AM
How rich I'd like to be cnorman18 The Club House 6 10-29-2007 07:26 PM