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Issues with S&W 637-2 Revolver

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Old 07-03-2011, 11:58 AM   #11
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So I got a call from S&W two days ago. They said they are replacing the frame with a brand new one! I'm not sure if they are just gave me a new gun or are actually replace the frame. It seems to me it'd be less work just to replace the whole gun.
Regardless, I'm pretty happy about the outcome and am a firm believer in what everyone says about S&W customer service. The whole process was completely smooth and totally painless.
One thing that does suck is because it's a new serial number, I have to get the gun transferred to a FFL and re-register it. That's costing me $75. It's $50 transfer fee plus $25 CA DOJ fee for registration. So on top of what I paid to the private party for what was a "new" pistol plus the PPT fee of $35, I now am adding $75 to that. It almost comes out to be the same as if I was to buy it from a gun shop. Because of tax, I'm still under the amount I'd be paying vs buying from a shop.
Hopefully nothing else will happen that's requires me to send it back to S&W. At least I know they take great care of their customers and fully support their products if I did have to again.
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Old 07-03-2011, 12:42 PM   #12
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That's good to know. Thanks for the update.
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Old 07-03-2011, 05:46 PM   #13
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Don't freak out yet. I sent a Glock back for one of my officers, for an issue with the receiver. When the gun came back, the only thing that wasn't replaced was the slide, they even put new sights on it for him (at no charge). It had a new serial number on the frame, but with the paperwork from the factory, there was no need for new paperwork or an FFL transfer. But, then again, this is Texas and you are in California.

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