Rhynotek must be an alright company as I can find no other dissatisfied customers on the ‘net. I however, have had a bad experience that I would like to share.
I live by a simple motto… “Eff me not, lest ye be effed.” Rhynotek effed me, so here I am going to return the favor.
I ordered a pair of Rhynotek Premium Checkered Black Ebony Grips for Sig Sauer P238.
First I was charged $5.95 for the USPS Priority shipping that I requested. It was shipped USPS First Class instead. This only took two additional days to arrive. No big deal, but still… it was not what I paid for.
Once they arrived, much to my disappointment, they would fit on my gun… the mounting screw holes on the left grip panel were drilled off center and this caused the grip panel to hit the slide release lever on the gun. I thought about returning them but decided that it would not be that big a deal to just file down the small area that interfered with the slide release. So I filed it back 1/16” and then the screw holes lined up and I could screw them on. Then, once I tightened the screws, I found that since the grip was forward of where it should be, it was rubbing the magazine release button so hard that it would not rebound after being depressed. At this point I decided enough was enough and emailed firstname.lastname@example.org
requesting a replacement left grip panel, and included a description of the problem as well as a photograph. This was Sunday evening, the 23rd of January. It was the last day of the Shot Show in Vegas, and a lot of other places had posted notices that they would return to normal business hours on Tuesday. There was nothing like this on Rhynoteks site, but I waited until Tuesday afternoon anyway,and still had not received a response, so I emailed again, this time to email@example.com
. I still had no response by Wednesday afternoon so I looked around their site and found the “Request an RMA” link. They promise a reply within 2 days… So here it is, end of business on Friday afternoon, and I have yet to receive a single response from Rhynotek. Emailed Sunday, again Tuesday, RMA request Wednesday… Nothing, nada, zip, squat. Eff me.
So, I have given up on Rhynotek. Eff them. I just ordered a new set of grips from VZgrips.com. And I am going to post this rant all over the net.
Endeavor to persevere. Matt