I had one good experience with Taurus. Someone I know showed me a model 85 she had bought second hand. I realized that there were important parts critical to the gun working correctly that had been removed. 8 weeks later and Taurus returned a butchered gun to it's correctly working state.
Unfortunately I have not been so lucky with the Taurus Warranty Service people. In fact I am so done with having a so-called customer service person treat me like crap that after I sell out the Taurus guns I currently have, I am done with them. Last week I was told that a Taurus Tracker .44 Mag gun I bought new in 2006 and has been sitting unsold, well a guy at my shop discovered the cylinder will spin freely if you try it-this is Not a single action gun. Now I am expected to pay shipping on a never fired NIB gun simply cause I did not "catch the defect" inside of a year of purchase. I didn't make a defective gun, Taurus did. What this says to me is, "Ha Ha, you didn't catch it, now you have to pay, you should have known that some of our stuff is junk and you didn't waste your day constantly checking & re-checking everything we sell."
On top of this last weekend at a gun show I sold a Taurus PT140Pro, Sunday gun is returned, magazine stuck and won't release. While I have had trouble with one gun from KAHR, at least they treat me like a valuable commodity, not like a jerk the way Taurus always seems to.