I am back to give a report regarding my recent Hi-Point 9mm C-9. I was excited to finally get it here after 2 weeks of waiting patiently. I took it out for its initial test to see how she did. I was VERY disappointed with the initial results.
I have read several articles/posts/threads/ect... where everyone is raving about the reliability of their Hi-Points. I did not experience any such luck. The gun was jamming all day and the magazine kept sliding out while I was shooting it!!!
I put about 250 rounds through it that day and maybe had two or three 8 round magazines feed correctly and without issue. I was using Remington, Mag Tech, and Winchester ammo to mix it up a bit. The gun did not seem to favor any of them and shooting it was an exercise in frustration to say the least.
After this I decided to call them and complain. The lady on the phone was not rude but also not the nicest lady I have ever spoken to. Anyway, after she gets done verbally bashing Winchester ammunition she proceeds to tell me that it sounds like the magazine catch is the problem and that I should be receiving the new parts in the mail shortly, and when I do just call back and they will connect me to a tech to walk me though the simple process of fixing my own gun myself.
The parts arrived a few days later and I decided to try to fix my pistol. I took it apart (removed the grips) and decided that I had better call the tech support and have them walk me through the process. I call them up and get another not-so-friendly representative (not rude, just not very "customer service" oriented) I then explain to her my situation and she transferred my call.
I get on the phone with the tech guy and start telling him about my experiences with the Hi-Point pistol thus far. He also begins bashing Winchester ammunition with a passion. After that I ask him to explain to me how to put my pistol back together. He was definitely what I would consider rude, unhelpful, and NOT the kind of person I was hoping to get on the phone. He starts telling me how to put the gun back together in a rather annoyed sounding tone. As if I work at the factory and should already know how to do it. Then about half way through the process (after I had already put the right grip back on) I ask about a piece that was still laying there. He then sounds even MORE pissed and proceeds to tell me that it goes on UNDER the right grip!!!! He forgot to even mention it!!!!
So most of this phone call (to a NON toll free number) was me trying to figure out this re-assembly while he is on the other end just sounding pissed that he has to be at work.
After following the "instructions" I got off the line and finished up the other side. To my dismay, it was still NOT working properly. The magazine would slide in and out without locking in place. I call back a THIRD time and ask for the tech guy again. I explain to him the situation and he tells me the same (incorrect) instructions as the last guy.
Finally I had enough and decided to go back to the gun shop where I had purchased the pistol as the owner is super cool and I figured he would lend me a hand.
I went there and he asked me to give him all of the pieces and show him what I had done (take it apart and put it back together as I was instructed by the tech guys)
I did and he starts looking at it and seeing if he can figure out the problem. Well he does and shows me the issue. It was a little bent wire with a hook deal on the end. It needed to be anchored into a hole on TOP of another part they had sent me. (both tech guys said UNDER that part)
I finally get it back together and the magazine is now firmly locking into place. I am thinking I am now good to go. I once again grab the 3 different types of 9mm ammo available and head for the range.
I again ran about 250 rounds through the gun. Once again my gun was jamming like Aerosmith during the 70's. This time, however, I was having a LITTLE better luck with proper feeding and actually had about 5 or 6 magazines in a row feed properly. All of them loaded with one brand of ammo, then the next, then the next.......but still though.....the rate of issues and jamming is still WAY too high to make me consider this a reliable pistol for ANY purpose. Their customer service and tech people are NOT very friendly, NOT very helpful, and I can NOT recommend a Hi-Point to anybody.
Sorry for the extremely long post and rant. I am just not very happy at all and wanted to explain my story to some people who actually have an interest in what I have to say.. Thank you all for reading and good luck with your purchases. I also want to add that this was my first pistol (and second gun) purchase ever.
Disappointing to say the least...