Great Service From Springfield
Firearm & Gun Forum - FireArmsTalk.com > Handguns > General Handgun Discussion > Great Service From Springfield

Reply
 
LinkBack Thread Tools Display Modes
Old 05-07-2007, 02:46 PM   #1
Feedback Score: 0 reviews
 
flashman70's Avatar
 
Join Date: May 2007
Location: Woodbridge,Virginia & South Carolina
Posts: 11
Default Great Service From Springfield

I got my wife a EMP last month and ordered extra mags with the coupon SA gives you with each purchase. A very nice lady called me and said the mags I ordered wouldn't work with the EMP and wanted to make sure we got what we wanted. (I could quibble that they're offering non-EMP mags on the coupon that came with an EMP, but that would be ungenerous.) While I spoke with her I mentioned that the take-down clip needed to remove the recoil spring was small and easily misplaced. So she send me three more with the mags!

After a range trip Saturday morning I noticed that the new EMP was missing a grip screw. I asked my wife if she had noticed that it was loose, but of course she hadn't. I just got off the phone with Springfield and they are sending a set of screws at N/C and apologized for the loose screw. (Don't get an apology like that every day!)

Anyway, this is just to say SA's customer service has been great and the EMP is a terrific little gun.

__________________
flashman70 is offline  
 
Reply With Quote

Join FirearmsTalk.com Today - It's Free!

Are you a firearms enthusiast? Then we hope you will join the community. You will gain access to post, create threads, private message, upload images, join groups and more.

Firearms Talk is owned and operated by fellow firearms enthusiasts. We strive to offer a non-commercial community to learn and share information.

Join FirearmsTalk.com Today! - Click Here


Old 03-17-2011, 12:20 PM   #2
Feedback Score: 0 reviews
 
Join Date: Nov 2008
Location: everywhere
Posts: 9,639
Liked 9 Times on 9 Posts

Default

This is the single oldest post in handguns.

Note that he's just happy he got his screws. He isn't mounting anything sharp to the end of his EMP.

Just thought I'd point it out.

__________________
Benning Boy is offline  
 
Reply With Quote
Old 03-17-2011, 11:52 PM   #3
Feedback Score: 0 reviews
 
Join Date: Mar 2009
Location: A little south of Atlanta.
Posts: 140
Liked 12 Times on 10 Posts

Default

This post is current. Over the holidays I purchased a Springer ,45 Ultra Compact stainless and an EMP40. After 400 rds they were both still spitting brass in my face. Called Springfield and a very nice lady listened and then sent to return labels by email. Packed the guns on a Thursday and the following Friday received the .45 back in the mail. When I called I asked if they wanted a mag for each gun and she said no. When the gun was returned there was a new mag with it. Apparantly the EMP is causing them more problems because I called today (2 weeks after shipping) and they said it was till there and would not be returned until next week. All communications have been friendly and helpful. At this point in time I think that Springer customer service is top notch.

__________________

"Honey, can I buy another gun?" "Why another gun?" "I just figured out that I am two guns short of never enough!"

Hollander is offline  
 
Reply With Quote
Old 03-18-2011, 02:21 AM   #4
Feedback Score: 0 reviews
 
HKSlinger's Avatar
 
Join Date: Oct 2010
Location: Out Here
Posts: 729
Liked 7 Times on 5 Posts

Default

IMHO, Springfield and S&W have customer service all others should take a lesson from.

__________________

The rest of the world gets it,why can't we?
"The United States can survive a Barack Obama,who is, after all, merely a fool. It is less likely to survive a multitude of fools such as those who made him their president".
Out of the Czech Republic

Psalm 138:7

HKSlinger is offline  
 
Reply With Quote
Old 03-18-2011, 02:35 AM   #5
FTF_SUPPORTER.png
Feedback Score: 0 reviews
 
spittinfire's Avatar
 
Join Date: Feb 2008
Location: Maiden,NC
Posts: 9,663
Liked 83 Times on 54 Posts
Likes Given: 5

Default

I'm glad to hear about someone getting taken care of. Good customer service is hard to find.

I had a similar experience with Pachmayr when I lost the threaded insert for the grips on my 629. It was totally my fault and they sent me a new one at no charge.

__________________

If the pain is lacking so is the discipline...

"the only 911 call I need is chambering a round" - Mr. Muller, MO car dealer

spittinfire is offline  
 
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Firearms Forum Replies Last Post
Service Stories easterner123 The Club House 4 07-20-2011 05:39 PM
XD 40 Service on its way TN_RHINO XD Forum 0 03-27-2009 07:46 PM
bad customer service laynejc The Club House 1 03-18-2009 06:56 AM