I got my wife a EMP last month and ordered extra mags with the coupon SA gives you with each purchase. A very nice lady called me and said the mags I ordered wouldn't work with the EMP and wanted to make sure we got what we wanted. (I could quibble that they're offering non-EMP mags on the coupon that came with an EMP, but that would be ungenerous.) While I spoke with her I mentioned that the take-down clip needed to remove the recoil spring was small and easily misplaced. So she send me three more with the mags!
After a range trip Saturday morning I noticed that the new EMP was missing a grip screw. I asked my wife if she had noticed that it was loose, but of course she hadn't. I just got off the phone with Springfield and they are sending a set of screws at N/C and apologized for the loose screw. (Don't get an apology like that every day!)
Anyway, this is just to say SA's customer service has been great and the EMP is a terrific little gun.