I got my wife a EMP last month and ordered extra mags with the coupon SA gives you with each purchase. A very nice lady called me and said the mags I ordered wouldn't work with the EMP and wanted to make sure we got what we wanted. (I could quibble that they're offering non-EMP mags on the coupon that came with an EMP, but that would be ungenerous.) While I spoke with her I mentioned that the take-down clip needed to remove the recoil spring was small and easily misplaced. So she send me three more with the mags!
After a range trip Saturday morning I noticed that the new EMP was missing a grip screw. I asked my wife if she had noticed that it was loose, but of course she hadn't. I just got off the phone with Springfield and they are sending a set of screws at N/C and apologized for the loose screw. (Don't get an apology like that every day!)
Anyway, this is just to say SA's customer service has been great and the EMP is a terrific little gun.
This post is current. Over the holidays I purchased a Springer ,45 Ultra Compact stainless and an EMP40. After 400 rds they were both still spitting brass in my face. Called Springfield and a very nice lady listened and then sent to return labels by email. Packed the guns on a Thursday and the following Friday received the .45 back in the mail. When I called I asked if they wanted a mag for each gun and she said no. When the gun was returned there was a new mag with it. Apparantly the EMP is causing them more problems because I called today (2 weeks after shipping) and they said it was till there and would not be returned until next week. All communications have been friendly and helpful. At this point in time I think that Springer customer service is top notch.
"Honey, can I buy another gun?" "Why another gun?" "I just figured out that I am two guns short of never enough!"
IMHO, Springfield and S&W have customer service all others should take a lesson from.
The rest of the world gets it,why can't we?
"The United States can survive a Barack Obama,who is, after all, merely a fool. It is less likely to survive a multitude of fools such as those who made him their president".
Out of the Czech Republic