Ruger's customer service is AWESOME ....S&W, not so awesome - Page 2
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Old 05-21-2011, 06:49 PM   #11
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Wonder what S&W would say if I sent them my turn of the century .32 safety hammerless....

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Old 05-21-2011, 07:12 PM   #12
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Wonder what S&W would say if I sent them my turn of the century .32 safety hammerless....
Let me save your time.

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I also sent my S&W model 19 back to them because it was having some lock up issues. Couple of weeks after I sent it to them I never heard anything so I called. They had it but had not looked at it yet. Couple weeks go by so I call again, they checked it and it would be $76.xx to repair it. They said they were going to mail me a statement of all that would be repaired so I waited for that statement so I could clearly review it. I got the statement and they missed something I wanted them to check so I called. The person I talked to didn't know but said he would have one of the smiths call me....never heard anything. I called back and talked to a different person but gave them the green light for the repair and paid over the phone. I was not impressed with this person at all. He kept telling me my gun was 30 years old and I shouldn't be worried about it and blah, blah, blah....It's a model 19, one of the sweetest revolvers your company ever made and I want it fixed!!
Several weeks pass and finally my 19 shows up(same day as my Ruger). I'm happy with the repair, they also tested the gun and gave me a target with a very nice 6 round group but the process from when it left to when I got it back was not nearly as pleasant.
You all know I'm a big S&W fan-boy....well S&W wheel gun FB.

This is embarrassing!

S&W, Can you hear me now?
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Old 05-22-2011, 03:22 AM   #13
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Let me save your time.

See below;



You all know I'm a big S&W fan-boy....well S&W wheel gun FB.

This is embarrassing!

S&W, Can you hear me now?

I think everyone here knows I'm in love with old S&W wheel guns. IMO, there is nothing sexier(in the revolver world) then the wonderful blue against their wood grips. I love my 19(and 629) and didn't want to even mail it back but knew S&W would fix it right and I don't know of a good smith in my area. As much as I love my Smiths, Ruger kicked their butt in the customer service department.
I have to be honest though, the only reason I have the Rugers I own is because I didn't want to beat my S&Ws up while hunting. They're growing on me though.
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