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Old 11-08-2013, 09:49 AM   #1261
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I always love it when customers proclaim that the problem cant be much cause it worked yesterday (Scientists have told me that)! Their brilliance overwhelms me!

Another insight that is a bit scary is people who think that a car battery cant hurt you cause its only 12 Volts, (12 tiny volts with enough amperage to arc weld steel girders together)!

Once when I was a young tech in a TV shop, we got a call from a lady who was frantic. He husband had been "Working on the TV" and grabbed the big red wire going to the CRT (anode lead with about 10kv on it), he was on the floor doing the Parkinson's shuffle, she wanted to know if he would be OK. We did our best not to laugh but offered instead the suggestion that she might better call an ER if she's worried not a TV Shop. Good way to check your ticker for sure!

I have to add, all of us got hit by the Hi voltage many times, it wont likely kill you but it does sting a bit!

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Old 11-08-2013, 11:31 AM   #1262
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Quote:
Originally Posted by Axxe55
i have been fortunate that most shops i have worked in, didn't allow customers in the shop due to insurance and liability reasons.

i am one of those that doesn't like a customer in the work areas and talking to someone that's trying to work on something. the last thing i need when i'm working is someone standing around, looking over my shoulder or asking ten million questions and if i know what i'm doing.
First question I ask is if I'm allowed in the shop. If they say no, I hit the road
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Originally Posted by aender77

I have actually handed customers the tools to do the repairs that were trying to explain to me how to do my job... There's nothing more gratifying then them handing them back and doing the "walk of shame" back to the waiting room! Haha
I'd gladly jump n cause the only reason my vehicle is in the shop is when I don't have the tools to do it. You hand me the tool I don't own and I'm good to go lol

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Originally Posted by Axxe55

my question to them was, why am i doing a job that they seem to know more about than i do. any further discussion from them, resulted in them or someone other than myself working on it.

i have little tolerance in being told by someone how much they know or in how to do my job.
again, because I don't have the fancy tools you do
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Old 11-08-2013, 05:04 PM   #1263
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First question I ask is if I'm allowed in the shop. If they say no, I hit the road

I'd gladly jump n cause the only reason my vehicle is in the shop is when I don't have the tools to do it. You hand me the tool I don't own and I'm good to go lol

again, because I don't have the fancy tools you do
F*** that. I don't care why you brought the car to the shop to get it fixed. Let the mechanics do their job, don't tell them how to do it. If you were to tell me how to do my job I wouldn't let you touch my tools. I'd push your car out the Damn door and say good luck.
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Old 11-08-2013, 05:34 PM   #1264
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Originally Posted by Cinderocka1989
F*** that. I don't care why you brought the car to the shop to get it fixed. Let the mechanics do their job, don't tell them how to do it. If you were to tell me how to do my job I wouldn't let you touch my tools. I'd push your car out the Damn door and say good luck.
AGREE! thats like the Clients that keep looking over my shoulder while im fixing their MAC
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Old 11-08-2013, 06:05 PM   #1265
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Years ago I worked for a professional racing team and got used to people watching me work and asking questions at the track. But try doing that now and I will sit down and prepare for a conversation. In my later career I worked for American Honda (actually the racing team was a factory Honda team), and I had the best training one could possibly get. I have participated in creating factory training programs for Honda. If you come into my stall expecting to teach me something I don't already know I would be a fool to not listen- but you better damned well not be wasting my time.

That having been said, many people cannot focus on their job with somebody watching. There is nothing wrong with that. As a senior mechanic in the shop I worked in I would not tolerate customers watching the mechanics, not necessarily because I was uncomfortable with it, but because most people are and I would not want the customer to get the idea I was any different.

If the customer doesn't like it they can hit the road.

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Old 11-08-2013, 10:43 PM   #1266
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Quote:
Originally Posted by austin92 View Post
First question I ask is if I'm allowed in the shop. If they say no, I hit the road


I'd gladly jump n cause the only reason my vehicle is in the shop is when I don't have the tools to do it. You hand me the tool I don't own and I'm good to go lol



again, because I don't have the fancy tools you do
well, in most shops i have worked in, you would be looking elsewhere to have your vehicle worked on. customers around the work area is a bad idea in many ways. first it distracts the person working and creates the potential for a mistake. and if you standing there asking questions and distracting the person working and he made a mistake, who are you going to blame? him or yourself? second, it's dangerous to allow people in the workplace and most shops these days, because of their insurance and liability policies, won't allow it to happen in the first place.

well buy the tools. i did. i have many, many thousands of dollars tied up in my investment of tools that provide me with a means to earn a living. i have been investing in thoe tools for over 35 years now. i am not the business of renting, loaning or providing tools to people to do a job. i made a choice in doing what i do for a living many years ago and to do that job proper required that i make an investment in tools to do my job. so if you came into my shop, what makes you think i am obligated to loan you tools to fix your vehicle?

even if i didn't do this for a living, i would still own my own tools, and those that required special tools i didn't have, i would just take it to someone that had invested in them and let them do the job and not bitch about it. between the tools i have at work and those at the house, i can do just about any repair to my vehicles. very little do i farm out to others.
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Old 11-08-2013, 11:13 PM   #1267
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If my car is in the shop it is because I don't know how to fix the problem or I don't have the right tools. Me being in their way won't speed things up. Only exception is when getting tires I will ask if I can check the brake pads while they have the tires off. They already know I am not going to let them replace them.

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Old 11-09-2013, 12:52 AM   #1268
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Obviously I touched a nerve (or 2) with the auto technician pet peeve... But it's nice to know the there are other technicians out there like myself. I have never minded explaining to a customer the repairs needed (prior to) or how I went about the procedure after the job is done... There are to many "back yard mechanics" out there these days and it drives me nuts, them thinking they can walk into the shop and explain to me how to preform the job on their vehicle... Another pet peeve is when the customer gives the "ok" to repair their vehicle... Let's say "book time" is 2 hours, now we all know that's just a "reference" time... For technicians it's a challenge... If you live in the "salt belt" it can be a real challenge. Anyway, the job pays 2 hours and you finish it in 1.5 (or less) the customer then proceeds to ask if they get a "discount" on the labor since it didn't take as long as they were billed for... (Please customers, know that is how we get paid, you asking for a discount is taking food off my table). I actually had to explain to a customer who was on a rant because I billed him for 3 hours and the job took less then 1.5. He was mad but I put it in his line if work. He was a roofer, I asked if he billed me for 21 sq of shingles and only used 19 would I be refunded the difference? He seen my point and dropped the argument.

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Old 11-09-2013, 01:17 AM   #1269
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Originally Posted by aender77 View Post
Obviously I touched a nerve (or 2) with the auto technician pet peeve... But it's nice to know the there are other technicians out there like myself. I have never minded explaining to a customer the repairs needed (prior to) or how I went about the procedure after the job is done... There are to many "back yard mechanics" out there these days and it drives me nuts, them thinking they can walk into the shop and explain to me how to preform the job on their vehicle... Another pet peeve is when the customer gives the "ok" to repair their vehicle... Let's say "book time" is 2 hours, now we all know that's just a "reference" time... For technicians it's a challenge... If you live in the "salt belt" it can be a real challenge. Anyway, the job pays 2 hours and you finish it in 1.5 (or less) the customer then proceeds to ask if they get a "discount" on the labor since it didn't take as long as they were billed for... (Please customers, know that is how we get paid, you asking for a discount is taking food off my table). I actually had to explain to a customer who was on a rant because I billed him for 3 hours and the job took less then 1.5. He was mad but I put it in his line if work. He was a roofer, I asked if he billed me for 21 sq of shingles and only used 19 would I be refunded the difference? He seen my point and dropped the argument.
the "backyard" mechanics are some of the worst at wanting to watch, join in with their technical savvy or help you work on the vehicle. they are usually the first ones to question your mechanical abilities. or they think that you are suppose to extend them some sort of professional courtesy, as if they are your equal. WTF? i have been doing this for over 35 years, i have been to many seminars to learn new products or procedures, i have Master ASE certifications in two fields, Automotive and Medium and Heavy Truck, plus have held Master ICAR certification in the paint and body field, have invested huge amounts of money in my tools and classes, and he thinks he's my equal, just because he does some of his own repairs under his shade tree! not hardly!
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Old 11-09-2013, 01:20 AM   #1270
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I'm nota mechanic myself. I've had to keep several crappy vehicles running because I looked out for my ex before taking care of myself.

But I'm a damn proud parts swapper

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