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Old 04-11-2010, 06:04 AM   #1
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Location: Third bunker on the right,Central Virginia
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The above is a website of (suposedly) true stories of folks that deal directly with customers. Usually 2-4 new stories a day, and a safe-for-work sort of site. One of their recent postings-
(An elderly customer we have would order a new credit card, like clockwork, every two weeks.)

Me: “Hello, ma’am. This is [credit card company]. We were reviewing your history with us and we noticed that you get a new one every two weeks.”

Caller: “Of course I do! They won’t work!”

Me: “What exactly is wrong with it ma’am?”

Caller: “The magnetic strip isn’t working!”

Me: “How can you tell this?”

Caller: “Well, when I put it on the fridge, it just falls off!”

What we have here is... failure- to communicate.
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Old 04-11-2010, 11:47 AM   #2
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Gee, I can't get mine to stay on the fridge either
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