All my RL friends are either at work or in bed (night shifters!) so my friends here will have to put up with another rant from lil ol me.
This time: Helzberg Diamonds.
I bought my wife's engagement ring and wedding band there. Won't go into the pricing, how much I spent, etc etc, but let me preface this gripe by saying I have literally purchased every piece of jewelry for myself or my wife from Helzberg. Every single one. That adds up to quite a pretty penny after over 12 years of shopping there.
So anyways - when I purchased my wifes engagement ring, I got the life time protection plan on it. Makes sense, right? A diamond is forever, but the workmanship of some doofus at Helzberg might not be.
Then later, I purchase the wedding band. Once again - life time protection plan on that. Then of course they're joined into one RING, and I was told it would be protected since both "rings" have a LIFE TIME PROTECTION PLAN
WELLLLL fast forward many years later and guess what?
We take the ring in for inspection and to have it re-dipped (its white gold)...they call me back saying that the setting is coming lose and needs to be repaired. So I said SURE NO PROBLEM....I have a LIFE TIME PROTECTION PLAN AFTER ALL
Well **** me running if they didn't call me back a week later telling me it would cost $300.00 to fix the ring.
After me calling many different people, raising a ruckus, here's what I'm told by the store manager:
I have a life time protection plan, but it only covers the bands. The setting and diamond are not covered
I said - so you offer different plans for different parts of the ring? She says "no"
So there's only one "Life time protection plan" but it...only covers bands? She says 'No' LTPPs cover the entire ring.
But many years ago, when the OLD STORE MANAGER took care of me, apparently he screwed up and wrote the protection plan as covering the band only...basically the way he set things up made it look like I purchased the setting/diamond from another store, then brought it to Helzberg to have it all put together.
I said "But I didn't, you can see it in your system, I have the receipt, I have all the information to prove that this isn't the case"
Her response is "Yes, I can see that, and I can understand why you're yelling, but I can't do anything, its company policy"
I'll leave my ranting there, as I could fill your screen w/ the next hour at the long conversation that followed.
And of course, I argued with her long enough that their corporate offices were closed once I hung up.
If they don't want to work with me, it'll be $150.00 off to an attorney to send a letter on behalf with my intentions...luckily, in Illinois, they occasionally get laws somewhat written decently, and have a pretty "consumer friendly" deceptive practices law on the books.
(815 ILCS 510/) Uniform Deceptive Trade Practices Act.
Maybe it won't come to that, but a letter from an attorney usually straightens people out long before you ever have to go to court.
Dammit I hate incompetent people.