I got this email from the Commander of my Submarine Veterans Home Base
The below news is not totally accurate. I ran into the Home Depot issue a couple of weeks ago. After having received the veteran's discount for most of the past year, I was denied the discount on March 23rd. I contacted Home Depot's corporate customer service dept, and was pretty much blown off. Their reponse to my inquiry was:
Dear Mr. Koogler,
The Home Depot is dedicated to supporting and honoring our men and women
in uniform through our business practices, recruitment efforts and
corporate contributions. We offer this discount to thank our soldiers
for their outstanding service to this nation. I am terribly sorry if
the terms of the Military Discount policy do not permit everyone to
utilize the discount year round. We certainly do not mean for the
policy to offend in any way.
I have copied the Military Discount policy below. If the policy has
been misrepresented in any way, please let us know.
Effective March 1st, 2010 we began offering, when asked, a year round
10% discount, up to a $500 maximum, to all active, reserve, retired or
disabled veterans and their family members with a valid military ID. All
other military veterans will qualify for a 10% discount during normal
holiday events (e.g., Memorial Day, Veterans Day and Independence Day).
Customers must have one of the valid IDs listed below
A retired veteran must have qualified and gone through retirement with
- Active Duty Military ID card with a picture
- A retired Military ID card with a picture
- VA Card (Department of Veterans Affairs) - MUST have the words SERVICE CONNECTED under picture
- Active Military and Retired Military ID card for spouse/dependents
the Military. Disabled Veterans should have a Veteran's Identification
Card (VIC) that is given to them from the Department of Veteran's
Affairs. The VIC and their Driver?s License should be sufficient
identification to get the everyday Military Discount.
Samantha F. DeVaney
Resolution Expediter - Email Team
The Home Depot Corporate Office|B4
2455 Paces Ferry Road|Atlanta, GA|30339
Hours: Monday-Friday 11:00pm ? 8:00pm
My reply was:
I'm well aware of the policy. Perhaps you really do "honor and support our men and women in uniform", but you certainly don't "honor and support" all of those who have worn the uniform in the past. A veteran is a veteran... and in my opinion, and the opinion of all veterans with whom I've discussed the Home Depot veteran discount policy, your policy should apply to ALL veterans, in uniform or not... retired, disabled, or not: either all veterans should be eligible for the discount, or NO veterans should be eligible for the discount. Your claim that you support all veterans is an insult.
My lone "complaint" won't change your policy, and perhaps a thousand complaints won't change it either, but I had to voice it. I'm sure I'll still shop at Home Depot... occasionally... for very minor purchases. But I can assure you that my loyalty and most of my business will now be directed to another store or chain.
To: Distribution List
NEWS-01: Home Depot Policy changes
Submitted by: Brian Steffen on 4/5/2011
Brian Steffen, USSVI National Service Officer, just got off the phone with Home Depot corporate offices and found out that Home Depot now only gives discounts to active duty, active reservists and “service connected” veterans.
The prior rules were that any vet got the discount. Your retired ID card will not be enough to get any discounts it must be one of the above. To clarify the “service connected” requirement; any veteran that has a service connected disability incurred as a result of service in any of the branches of service and assigned a (%) from the VA after claims process and have a VA ID card with “Service connected” under your picture.
Remember if you were ever injured or hospitalized or medically treated during your career you are eligible for putting in a claim with the VA to receive compensation, if approved, for those ailments.
If you have any questions concerning the Home Depot policy please contact Home Depot at 1-800-559-3199 to express your concerns over the new ruling. Please be courteous and represent the finest in the military world, the submariners.
You earned it, use it!