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Old 11-12-2009, 09:53 PM   #11
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Around here, we've got several gun shops, fishing shops, outdoors stores, etc. to choose from. there are a few that seem to only stock the 'elite' name brands, and tend to cater to that same crowd. so if joe schmoe walks in wearing the latest in fashions off the rack at Walmart, he tends to stick out, and the snobbery level peaks right away. i tend to avoid those stores, or at least remember to remove the walmart sale tags off my latest fasions off the rack at said store, before entering the 'elite' stores

but even a few of our gun shops seem to have a knack of not having a whole lot of training in 'customer service'. even something as simple as a greeting when you walk in the door would be nice, but don't expect it. sad thing is, it's a store that i have bought most of my toys from.

i will say, that once they get to recognize you as someone who is not just shopping for info or 'just looking', and who isn't going to ask a bajillion questions and want to handle everything in the shop, and then not buy...once they know that's not you, they tend to actually warm up when you walk in. of course dropping some $$$'s now and then helps, too.

now the fishing shops, that's another story around here. since we have almost every fish species available and a season for them around here, there are some very specialist type stores and employees that work there. but most of them will eventually get around to you, and actually help you out. they tend to frown when you are letting your 4 yr old whip the Orvis/Sage/Loomis/(enter elite brand name here) rods around like their favorite light sabers.

tobacco/pipe/cigar shops are pretty much elitist all by themselves. that's a pretty specialized business, and a different crowd of customers. but seemingly only when they are in those shops. on the outside, those same customers are regular folks. go figure.

but for the most part, the more elite the product, the higher the noses tend to be turned up. that's fine with me, there's more than one store that carries what i need, and if not...there's always the web.

Slo
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Old 11-12-2009, 10:10 PM   #12
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The Dicks @ Dick's (Aside from the teenager greeting you at the door) around here need a bitch-slapping every single time I go in their stores (Several in the area).
There can be 6 people standing around the hunting or fishing display cases/counters knowing full well that we are covered by at least 4 video cameras, and no one will show up until they are dashing out of the back room to go on break. Under no circumstances should a salesperson EVER walk up to a crowd and ask "Who's next?" You may as well walk out wearing a tee-shirt which reads "I don't give a sh*t what you want, you're bothering me." I'm tempted to call their headquarters before going to any of their stores and asking if they could be so kind as to make arrangements for someone to meet me at the counter, because I want to buy some ammo, or a fishing reel, or just talk to somebody about the whole Roswell cover-up.
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Old 11-12-2009, 11:58 PM   #13
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This asshat I bought my shotgun from was a real prick. He was bitching about my long hair saying that all the smart people have short hair and I needed to get with the times. I told him he was just pissed off because he was bald and that isn't the way to treat the only customer who comes to his crappy little gun shop. That same idiot told me that the Dragunov was chambered in .257 Roberts, even though it is 7.62x54, and the one he was selling clearly said on the receiver "7.62x54." Academy and Wal-Mart have always provided great customer service to me. Bass Pro Shops people at the mall always spend all their time talking to some chick who only went to the gun counter to find out where the ****ing food court is, so they are bull****ting for an hour while I'm standing there waiting patiently, and I actually end up leaving before I even get a chance to talk to someone about checking out one of their handguns or shotguns behind the counter.
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Old 11-13-2009, 10:42 AM   #14
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Originally Posted by Hey-you-guys View Post
Bass Pro Shops people at the mall always spend all their time talking to some chick who only went to the gun counter to find out where the ****ing food court is, so they are bull****ting for an hour while I'm standing there waiting patiently, and I actually end up leaving before I even get a chance to talk to someone about checking out one of their handguns or shotguns behind the counter.
HYG - I am assuming you are referring to the Katy Mills store. I've done a lot of business with the guys behind that same gun counter and have had but nothing but good service. Maybe it's the attitude?
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Old 11-13-2009, 11:09 AM   #15
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I don't know about other stores but right now gun shops are selling guns & related items so much that they don't have to worry about "little people". It's the wrong attitude and will ultimately cost them serious business in the long run.
I've kept in touch with the best gun shop I've ever found up in Asheville and my buddy up there says they can't sell guns at all right now. A couple months ago, they couldn't keep anything on the shelf, now nothing is moving. Could be isolated, but I think the gun buying frenzy may be going away.
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Old 11-13-2009, 11:35 AM   #16
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Never looked at the Ovis web site and OMFG $700+ for a fishing poll? ARE THEY EFFING SMOKING CRACK? That is nuts I have a hard time paying that much for a darn rifle let alone a fishing poll that will get used 3 maybe 4 times a year. Hell I had a hard time paying $100 for a poll and reel set up when I did now it is my baby and NO ONE touches that set up.
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Old 11-13-2009, 01:46 PM   #17
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Never looked at the Ovis web site and OMFG $700+ for a fishing poll? ARE THEY EFFING SMOKING CRACK? That is nuts I have a hard time paying that much for a darn rifle let alone a fishing poll that will get used 3 maybe 4 times a year. Hell I had a hard time paying $100 for a poll and reel set up when I did now it is my baby and NO ONE touches that set up.
People that buy those things go fishing 3 or 4 times per week. I fish 3 or 4 times per month and wish that I had a few hundred to sink into a good rod.

Expensive rods really are worth the extra dough if you have the skill to use them. They're generally much more sensitive and set the hook quicker.
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Old 11-13-2009, 02:07 PM   #18
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You go in there and almost always the owner/Manager is having an in depth conversation with some regular and totally ignores the other customers. Then when you ask a question it's like your bothering them.
And when that happens I take my money elsewhere.

A few months ago I was going to make several large purchases from one of the "specality" shops mear my place. When he threw me that same attitude I told him that I was about to make several thousad dollars worth of buys from his store, but wont now because of his poor attitude.

He followed me all the way to my car apologizing.
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Old 11-13-2009, 09:52 PM   #19
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HYG - I am assuming you are referring to the Katy Mills store. I've done a lot of business with the guys behind that same gun counter and have had but nothing but good service. Maybe it's the attitude?
I don't bring a bad attitude into a store because I know that the people that work there probably have to deal with a lot of crap, the same as me and most others who work to please customers. All I do is stand there patiently and they won't make eye contact with me. Who knows, it might have to do with my facial expressions. People always tell me I look angry when I am actually just squinting because my eyes hurt from all the sunlight and sawdust. I also don't have A/C in my Jeep so my face is beet red whenever I drive somewhere.
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