I had such bad customer service at Frys Electronics yesterday that I wont go back there and I encourage everyone else to do the same.
Let me tell you what happened. I bought a new DVD burner for my PC the other day and when I got it home and opened up the box it was the wrong thing. There was a DVD ROM drive in the box instead of a DVD burner. It wasnt even the right color. So ok I thought, I have the receipt, Ill just go exchange it for the right thing and maybe buy a few other things while Im there. So I get there and go to the returns department and tell the guy what happened. He tells me that its the wrong item in the box. Right, I say, That is what I just told you. It is the wrong item in this box. Not what I wanted and not what the says is in there. So he checks with the manager and decides that I can go screw myself. He says that I need to take it up with the manufacturer. Now, if I wanted to mess around making calls, being on hold and having things mailed to me I would have ordered it form the Internet in the first place. That is not what I wanted; I wanted the DVD burner right now! That is why I went to a store in the first place. I was so furious that I noticed a red tint to my vision and I feared that I would soon be blinded with rage. I decided to just walk away from the situation, from the DVD ROM drive, from this unreasonable jerk at the counter and away from Frys Electronics forever. For all of the thousands of dollars I have spent at Frys Electronics over the years they decided that for the price of a forty-dollar DVD burner they would rather loose me as a customer? Really? I would have no doubt continued to spend thousands of dollars there, but no more.
Especially in this time of bad economy where people are spending less and it is so much easier to just order everything off of the internet you would think that a brick and mortar store would make the most of one of the only things they have to offer, live customer service, but apparently not. They have taken the opposite tack. Maybe it is reverse psychology? Maybe they think if they treat their customers like crap people will like it? Well I dont like it! I dont go to stores to be abused. I dont willingly give money people who disrespect me.
So I encourage everyone to stop shopping at Frys Electronics. There are many other places to get your electronics from. I recommend www.Newegg.com they have the best prices around and often get you your stuff the next day for no extra charge. They have all kinds of electronics from TVs to cameras to computer stuff. I have had no problems returning things to them. If you need to go in to a store for computer stuff try PC Club if there is one near you. They are way more helpful that Frys anyway and they have good sales. The salesmen at Frys are rude and ignorant of the stuff they sell. What good are uninformed salesmen? No good at all.