Customer Service tip - this is so worth reading...........
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Old 06-09-2010, 12:19 PM   #1
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Default Customer Service tip - this is so worth reading...........

So, how many times have you called a company's service phone line and found that the rep. can barely speak English? Once it was so bad I demanded to speak with someone who spoke English. Right at that moment, I broke the code, the secret password for customer service.

Come to find out that every American company using overseas operators must transfer you to an American rep. by saying...
" I want to speak to a representative in America .."
(Don't take no for an answer on this.)

They must transfer you after that request. Try it the next time you get Raj.

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Old 06-09-2010, 12:25 PM   #2
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That's why I like Cox Cable - even for my phone service - over AT&T, when I call Cox customer support, I get someone not only in America, but in my region of the country, to boot. Every time. Not that I HAVE to call them often.

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Old 06-09-2010, 12:37 PM   #3
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Thanks cane. I had no idea I could do that but I will from now on.

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Old 06-09-2010, 12:43 PM   #4
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Unfortunately, I have had to ask for this several times, I always try to communicate but if it gets to the point that I see we are not getting anywhere I have asked for and received an English speaking person...

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Old 06-09-2010, 01:12 PM   #5
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Since ours is a world wide company, depending on what time of day you call the computer help desk, you get India, Ireland or Western Canada. One of my co-workers, PHD type- REALLY smart guy, happens to be from India. One day he called, got "Raj", with a THICK accent, so he switched to Hindi. "Raj" paniced- big time. "NO! NO! I must be speaking ENGLISH !"

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Old 06-09-2010, 02:48 PM   #6
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Outsourcing, and we wonder why there is such high unemployment.

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Old 02-18-2011, 02:26 AM   #7
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** bump **

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Old 02-18-2011, 02:30 AM   #8
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Definately BUMP worthy!

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