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Old 02-08-2012, 09:16 PM   #1
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Default Computer Expert Needed!!!

First is first. I live in a dorm with 150 other guys and I am the only one with this problem.

I hopped on my laptop this morning to check my school email account. The account is a gmail that is linked through the school website. Went I clicked the link, I received the white screen error "Internet Explorer could not display the webpage."

I then tried going to google.com and got the same thing. At first I thought it might have been a browser error because my roomie uses Firefox and his worked. I downloaded Firefox and it still did not work. Then tried downloading Google Chrome...but guess what? I couldn't even link to the page to download that....

Anyone have ANY idea what is going on?

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Old 02-08-2012, 09:23 PM   #2
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If you havent already, try running a diagnostic on your connection. There might be a problem with your network/wireless card. Are you using windows 7? If you are, try troubleshooting the problem by right clicking the network icon (lower right)

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Old 02-09-2012, 01:17 AM   #3
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Finding out what's wrong with your computer is a tedious process if you don't know where to start. "Comb the desert I say!". If Cattledog's ideas don't work, even though I'm 99% sure it will help you find the droids you're looking for, you will have to start your process of elimination. Let us know if it tell you or not so we can be of further help.

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Old 02-09-2012, 02:47 AM   #4
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Quote:
Originally Posted by Cattledog View Post
If you havent already, try running a diagnostic on your connection. There might be a problem with your network/wireless card. Are you using windows 7? If you are, try troubleshooting the problem by right clicking the network icon (lower right)
I am running Windows 7

Initially I DID try running a network troubleshoot.

Ran a diagnostic using free AVG the school supplies and Microsoft Security Essentials.....nothing.

Network connection is fine. I can surf the web on it as I am now. Just can't access google related sites.
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Old 02-09-2012, 03:25 AM   #5
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You might be able to determine if you are connected to your server by typing the server ip address in the address window of your browser...try 192.168.0.1 , that is pretty much a default ip address for most routers. If that doesn't work try going to a command prompt and typing "ping www.google.com" if a ping times out then you are not connected to the server.

Try that and get back to us

EDUB

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Old 02-09-2012, 03:30 AM   #6
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Sometimes, I just have a problem getting google to work (for no reason), while the rest of the web works perfectly fine. I usually just give it a few hours, to a full day and it works again. What kind of computer are you using?

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Old 02-09-2012, 04:12 AM   #7
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Have you checked your firewalls?

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Old 02-09-2012, 09:20 AM   #8
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Yup happens to me sometimes too. I have found (since its clearly not a connectivity issue) that starting a private browsing session and/or deleting cookies will work wonders for this specific problem 95% of the time.

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Old 02-09-2012, 10:26 AM   #9
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Get a copy of ccleaner (spelling is correct). As someone else said, check firewalls. Check privacy settings, too.

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Old 02-09-2012, 12:13 PM   #10
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Delete all temporary internet files, cookies etc. Reset your browser to default settings. Go to www.malwarebytes.org and download their free version. Make sure it updates its libraries and do a full scan. Let it fix what it finds and reboot.

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