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Old 04-09-2013, 12:54 AM   #41
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Sadly there are a lot of companies that have experienced a severe lack of quality customer service and extremely slow shipping.
That's not to say that not responding to ANY emails is by any means proper. No matter what kind of market it is you still have to be ready to sell what you advertise and be available to answer customer questions both before and after the sale.
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Old 04-09-2013, 01:45 AM   #42
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I just checked their Gunbroker.com feedback and there were some ABSOLUTE Nightmare stories form dozens of buyers. Selling items they didnt have, weeks with no response, double charging, this is a real nightmare.

They need to get taken out of business asap
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Old 04-09-2013, 04:27 AM   #43
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I didn't have a positive experience with them either.
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Old 04-09-2013, 11:55 AM   #44
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Quote:
Originally Posted by StainlessSteel215 View Post
I just checked their Gunbroker.com feedback and there were some ABSOLUTE Nightmare stories form dozens of buyers. Selling items they didnt have, weeks with no response, double charging, this is a real nightmare.

They need to get taken out of business asap
Some of that used to be sorta common... Sell some things ya don't have, see what kind of orders ya get, and then fulfill them if it is worth it or cancel the sales if not. In the day of internet competition, same day shipping, and tracking to your front door it sounds like these guys are really, really, old school charletans riding the wave while America is treading water. Have you discussed this with the credit card company?

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Old 04-09-2013, 01:39 PM   #45
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Not yet. I'll give them until tomorrow to respond. Not holding my breath either....but my credit card company is getting the next phonecall from me
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Old 04-09-2013, 01:52 PM   #46
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Try this link, refer Dan in your email\\

complaints@botachtactical.net
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Old 04-09-2013, 03:48 PM   #47
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OK, I'm having to step in now.

A business is allowed to operate however they see fit. That includes which holidays they take. Should they have alerted you? Yes, but this not a debate about holidays and whether it's a typical, preferred, or excusable to take any holiday on any religious calendar, but whether or not a customer has received adequate customer service.
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Old 04-09-2013, 03:58 PM   #48
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Sorry for any poor wording which may have led up to the earlier religious derailment Notdku....not my intention as you will see reading through the posts.

Just extremely frustrated and upset over this, and the Passover email just caught me off guard because it was sent AFTER the purchase.

Boils down to this company's horrible customer service, thts all
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Old 04-09-2013, 05:19 PM   #49
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Well....

It took 4 emails and 2 voicemails over 19 days but I finally got an email from one of the managers (I'm assuming) apologizing for the delay, they are all backed up, etc etc. Says my order will ship today (which is good because I want this XD9).

Not happy, and I wont forget this experience....but for now....all is forgiven.
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Old 04-09-2013, 11:15 PM   #50
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And I forgive johnr for his position if he'll forgive my, our, passion against maltreatment. Even business' should live by The Golden Rule.
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