Careful what you say on a forum...
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Old 09-07-2013, 03:27 PM   #1
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Default Careful what you say on a forum...

A member of another forum and customer of SmithEnterprise (SEI) is being sued for disparaging remarks against the company he made on a forum about their receiver delays and questioning the quality of the products.

https://docs.google.com/file/d/0B0XyOXhO5LcXS2lwWERPNi1fd3c/edit?usp=sharing

There is a lot more to this story and a lot of support for the person being sued. I was following the original postings a while back before they were deleted, but this is pretty incredible.

Here is the initial letter to retract his statements:
https://docs.google.com/file/d/0Bw-d0wLYOUZjVXdaTGF1VTlLMFU/edit?usp=sharing

I think the lawsuit is self-explanatory to consider what you post here and elsewhere, whether you are correct in your statements or not. I'm not saying not to say anything negative on a forum - I'm just saying that this is pretty crazy and was completely unexpected. This is making the rounds of a lot of forums. Will be interesting to see where this goes.

Although the negative publicity SEI has received on this in the past few days is probably not what they anticipated or wanted.
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Old 09-07-2013, 04:10 PM   #2
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"Heard from a reliable source" is not much different from "in my opinion", neither of which would get much traction if I were on a jury.

In my opinion, it makes SEI sound like a bunch of whiners. In my opinion, if there product is as good as they say in the suite, then they wouldn't have their panties in such a wad over the negative comments.

Remind me to never buy one of their products.
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Old 09-07-2013, 04:42 PM   #3
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The suit sounds more like a advertisement than a legal document.
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Old 09-08-2013, 03:42 AM   #4
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Remind me to never buy one of their products.
Yep - that's pretty much the overall reaction over there, even before the suit came out.
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Old 09-08-2013, 04:04 AM   #5
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KJG, it's always a good idea to post NOTHING you heard from other people and ANYTHING you wish that you witnessed personally and know to be true. Just remember to post the whole truth, including the good points, such as customer service trying to fix the problems.

I post ALL that I know and let forum members take it at face value. That way I cannot be sued successfully for slander.

BTW, I could not get the links to work.
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Old 09-08-2013, 04:04 AM   #6
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Can anyone explain the bottom line of the situation without having to ready documents and a 10 page long thread on another forum where I don't have a clue as to the trustworthiness of any particular member?

I'm basically hoping someone can say if this guy is an awful customer or if the company did him wrong.

Nevermind, read the thread on the other forum. Customer service is not the strong suit of all companies.
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Old 09-08-2013, 08:58 PM   #7
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Quote:
Originally Posted by TekGreg View Post
KJG, it's always a good idea to post NOTHING you heard from other people and ANYTHING you wish that you witnessed personally and know to be true. Just remember to post the whole truth, including the good points, such as customer service trying to fix the problems.

I post ALL that I know and let forum members take it at face value. That way I cannot be sued successfully for slander.

BTW, I could not get the links to work.
I just tried the links and they work for me.

It's a public lawsuit now so I'm just passing along the news. As I said, this probably is not the publicity SEI wanted, but now that they filed in court it's fair game for interpretation. It's interesting to continue reading that more and more people are posting they won't do business with them again.

I understand the hearsay comment, but again, when there are a lot of dissatisfied customers and not just bitching customers, there has to be some semblance of truth. Thereís more to this story to summarize here. Also, SEI replied to some of the posts asking for any type of answer from them in a less than diplomatic manner. Some of those can still be seen in the forum.

Iím not going to try to summarize everything, as much of the early issues that led to this were deleted from the forum, and Iím not going to engage in providing unverifiable information. If you can get the links to work, you can read at least one side of the story and start to draw a picture.

Part of the reason for posting is that I canít recall ever seeing a forum member in any subject Iíve been involved with being sued for comments made about a company. Thatís not meant to stifle anyone opinion, but Iím just bringing it up just people are aware of what's happening in the industry we are a part of.
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Old 09-08-2013, 09:17 PM   #8
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It is the M4 forum and that company is screwed as tons of there customers are from there. Right or wrong they will & have lost tons of business. Hate to see that in the gun industry.
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Old 09-08-2013, 09:36 PM   #9
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Quote:
Originally Posted by TekGreg View Post
KJG, it's always a good idea to post NOTHING you heard from other people and ANYTHING you wish that you witnessed personally and know to be true. Just remember to post the whole truth, including the good points, such as customer service trying to fix the problems.

I post ALL that I know and let forum members take it at face value. That way I cannot be sued successfully for slander.

BTW, I could not get the links to work.
this is why i ask others to either source links or quantify their answers.

hearsay opinions don't buy a lot of traction for most people, even on a forum.
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Old 09-08-2013, 09:43 PM   #10
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Stuff like this is one reason that I don't understand why more companies don't have someone from customer service join and be something of a presence on forums where their products are discussed. While it need not take up too much of their day, it could certainly address stuff like this before it gains a life of it's own.
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