I used to frequent one of the (few) gun shops in town run by an older guy and his son. The old man was pretty gruff and the type that you wouldn't want to turn your back to, lest you find your pocket picked. The son was closer to my age and more "with it" regarding customer relations, and would step in and shoo dad away then take over and smooth things out. He would apologize for the rude behavior, then try to make you happy and help you out. I became a "regular" customer over the years, and had a good relationship with the son, the in-house gunsmith and a couple other sales guys. The majority of firearms and reloading equipment I own were purchased there - and I spent a LOT of money in that place. "Dad" eventually retired and the son took over the store, along with his wife.
After many years they moved out of that location (bad neighborhood) and built a new shop over in the next county. Which was both good and bad for me since it was basically right across the road from where I was working at the time. (Bye-bye paychecks!)
I continued to due business there and noticed that their inventory was becoming more and more lacking. They hardly ever had anything in stock that I went looking for, and would take forever to special order anything. Probably hard times starting to set in, so I understand in a way. But then I noticed I was getting more and more "run-around" any time I wanted them to order me something they didn't have there. Promises of it will be here "Wednesday"..... which turned into "next week"...... "next month"..... etc.
I quickly grew tired of this and began doing my non-weapon shopping on-line and could get it delivered to my house the very next day. So my visits to the shop became pretty much limited to buying firearms only. About that same time I applied for my C&R license, so that I could save myself some money on those types of weapons by buying directly from the distributors. I still purchased weapons from the gun shop that interested me.
One day I went to the gun shop and asked the son (now owner) if he would keep a copy of my license on file so that I could do simple transfers with him on any C&R guns that I bought from him. (At full RETAIL price of course.)
At that point he blew up and called me everything but a white man....
Needless to say, after 35 years of being a damn GOOD customer (in my mind) - that relationship ended immediately. I guess after dealing with John Q. Public (you know -- MORONS) for so many years shop owners eventually loose their minds. It's a sad thing.