I have dealt with them for some 27 years (as long as they have been in Austin). Since they opened their doors to the general public (formerly just public safety personne they have been CRAZY busy. You may have to wait around a bit to get service at the gun counter, but they are pretty good people.
In life, strive to take the high road....It offers a better field of fire.
"Robo is right" Fuzzball